Protection of, and Access to Information

Promotion of Access to Information Act

The Promotion of Access to Information Act, No 2 of 2000 was enacted to give effect to the constitutional right of access to any information held by any private or public body that is required for the exercise or protection of any rights. Certain requirements, however, have to be met for access to any information being granted.

The Act requires that a manual be prepared to assist people in exercising their right of access to information.

The manual is available in Adobe Acrobat format by clicking here.

The request form is available in Adobe Acrobat format by clicking here.

The fee schedule is available in Adobe Acrobat format by clicking here.

Protection of Personal Information Act

The Protection of Personal Information Act, No. 4 of 2013 (“POPIA”) promotes the protection of Personal Information (“PI”) processed by public and private bodies. According to POPIA you may:

Request the correction or deletion of your PI held by Coronation at any point in time.

Coronation may decline the request to delete the PI from our records if there is a contractual or legal obligation to retain the information or if it has been sufficiently de-identified.

Object to the processing of your PI or withdraw consent once given to Coronation.

Coronation will advise you of the consequences of that objection/withdrawal.

Coronation might not be able to give effect to an objection/withdrawal if the processing of the PI was and is permitted by law, you provided consent to the processing, and our processing was already conducted in line with your consent or the processing is necessary to perform contractual/legal obligations.

Request confirmation of which of your PI is / has been collected, how we process it and who has access to it.

You may request the above-mentioned forms from