Online General Terms and Conditions

Thank you for visiting our website. Before You go any further it is important that You read and understand these general Terms and Conditions under which you'll use the site (the "Terms & Conditions").

1. Acceptance

You acknowledge and agree that access to this Site is provided only in accordance with these Terms & Conditions.

By using the Website You indicate that you have read these Terms & Conditions, that You accept that these Terms & Conditions are binding on You and that You agree to abide by these Terms & Conditions each time You visit or use the Website, or register for, and/or login to an Account. If You do not agree to these Terms & Conditions, please do not make use of this Website.

This agreement is concluded, and You are deemed to have accepted these Terms and Conditions.

If You object to any change in these Terms and Conditions, You are entitled to terminate your online access telephonically or in writing to us.

2. Definitions of terms and interpretation

“Account”
a Registered User’s account on the Website and encompasses the Registered User's Login Details, access rights and permissions;

“Adviser”
an independent financial services provider as defined in the FAIS Act and who has entered into a financial services provider contract with us and/or the investor to represent Investors who want to, or have invested in, our Selected Products;

“Applicable Law”
all national, provincial, local and municipal legislation, regulations, statutes, by-laws, consents and/or other laws of any relevant government authority and any other instrument having the force of law as may be issued and in force from time to time relating to or connected with the activities contemplated under these Terms and Conditions;

“Business Day(s)”
the business days for each of the Coronation fund portfolios refer to the days on which the particular funds are priced and when the underlying markets for the respective portfolios are open for trading;

“Contributions”
monetary contributions, whether recurring, ad-hoc or once-off, made into one or more Selected Products;

“Coronation”
Coronation Management Company (RF) (Pty) Limited (Reg. No: 1995/010002/07), and/or Coronation Investment Services (Pty) Limited (Reg. No: 2005/020517/07), and/or Coronation Life Assurance Company Limited (Reg. No: 1999/005510/06), and /or Coronation Global Fund Managers (Ireland) Limited (Reg. No: 271476);  and/or

any other entity within the Coronation Group that may from time to time become a provider or manager of Selected Products;

“Coronation Fund Managers”
means Coronation Fund Managers Limited (Reg. No. 1973/009318/06);

“Coronation Group” or “We”
Coronation Fund Managers, its subsidiaries, affiliates, associates and managed entities;

“Data”
any data, including Personal Information, as amplified if applicable by the definition thereof set out in the Electronic Communications and Transactions Act, 2002, the Protection of Personal Information Act, 2013 and/or any equivalent legislation of the jurisdiction(s) where the activities contemplated under this agreement are being performed and/or undertaken;

“Instruction”
a transaction initiated by an Investor, Registered User or by the Adviser, for any of the Selected Products using Coronation Online Services this includes, but is not limited to, an amendment to the Investor’s Personal Information, withdrawal(s) or additional Contributions in the Selected Products and the like;

“Investment”
your investment holding in a particular product;

“Investor” or “You”
any person (natural or juristic) who is identified as the Investor (whether a new or an existing Investor) on an instruction; the legal owner of an investment;

“Log-in Details”
the unique username and secret password required to access a Registered User's Online Account;

“One Time Pin”
a one-time password that is valid for only one login session or transaction, on a computer system or other digital device used for multi-factor validation;

“Personal Information”
information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, and includes, without limitation, personal information as defined in the Protection of Personal Information Act 4 of 2013;

“Process”
as defined in the Protection of Personal Information Act 4 of 2013;

“Product Provider”
Coronation Management Company (RF) (Pty) Limited; the Retirement Funds; Coronation Life Assurance Company Limited; Coronation Global Fund Managers (Ireland) Limited or any other company within the Coronation Group;

“Registered User”
a person who has registered a profile via the Website;

“Retirement Funds”
Coronation Retirement Annuity Fund; Coronation Preservation Provident Fund; Coronation Preservation Pension Fund or any other fund deemed appropriate by Coronation, from time to time;

“Selected Product”
any of the following investment products: Coronation South African Unit Trust funds, Coronation Offshore Investment funds, Coronation Tax-free Investment, Coronation Retirement Annuity Fund, Coronation Preservation Pension Fund, Coronation Preservation Provident Fund, Coronation Living Annuity, Coronation Endowment Plan. The list of Selected Products is subject to change, at the sole discretion, and without notice, of Coronation and such Selected Products are subject to the trust deed, fund supplement, supplementary deed or prospectus of the relevant Selected Product;

“Terms and Conditions”
the terms and conditions contained in this document which form the basis of and regulate the relationship between Coronation and the Investor regarding the Website; and

“Website”
The Coronation secure Website through which We have enabled Registered Users to access information and submit Instructions, also referred to as the “Coronation Online Services”.

We have inserted the clause headings for convenience only. The headings should not affect your interpretation of the terms.

Any reference to a person includes a natural and juristic person.

The rule of construction, that a contract must be interpreted against the party responsible for the drafting or preparation of the contract, does not apply.

All defined terms are used in title case. You should interpret the same terms appearing in lower case according to their plain English meaning.

Whenever the words 'including' or 'include', or 'excluding' or 'exclude' is used, together with specific examples, these words will not limit the ambit and/or scope of the example referred to. This applies to all examples used in these Terms and Conditions.

References to any act or enactment will be deemed to include references to the act or enactment as re-enacted, amended, or extended from time to time.

3. General use of website

3.1. You warrant to us that You have the required legal and contractual capacity to enter into and be bound by contractual terms. Minors must be assisted by their legal guardians when reading these Terms and Conditions. If You are unsure whether You have the legal capacity to enter into agreements, You must contact someone able to provide You with this information before You continue using this Website.

3.2. Coronation is not authorised or permitted to provide advice and it does not give advice. The Investor confirms that no advice was given by Coronation in respect of any Instructions initiated on the Website. The investor understands that Coronation will not give advice in the future.

3.3. Coronation endeavours to provide accurate and timely information but makes no representation or warranty, express or implied, with respect to the correctness, accuracy or completeness of the information.

3.4. Instructions submitted and processed via the Website are to comply with the Financial Intelligence Centre Act No. 38 of 2001 (“FICA”), and subsequent amendments and/or replacements of FICA, and any information provided is subject to this legislation.

4. Registration and access

4.1. By registering as a user of our Coronation Online Services (www.coronation.com), and using your Log-in Details, You will be able to access information about your Investments as well as transact on your account, and/or You may request access to a third party investment, which must be authorised by the investment owner (in the case of an investment owned by a natural person) or by Coronation with reference to supporting documentation of authority (in the case of juristic and incapacitated persons).Coronation offers three levels of access- namely full access (”Full Access”), access to initiate an instruction on behalf of another Investor but which requires the Investor’s approval in order to be completed (“Transact with Approval”) and view only access (“View only Access”). Only Registered Users may log-in and access the accounts that are linked to their profile.

4.2. Coronation Online Services Accounts have a multi-factor validation process. Once You have logged in using your self-selected username and password, a One Time Pin will be sent to the mobile number on record. This is to further validate that the user is the correct one and to prevent unauthorised access to the account. Users who have elected to make use of a static pin instead of the One Time Pin, accept that the validation process has been weakened and accept the increased risk of unauthorised access to their Account.

4.3. Your Log-in Details are used to access your online Account with us and submitting an instruction using those details shall constitute and have the same effect as a written, signed authority. You are responsible for these details and any activities conducted on your Account during the time these details were used to access your Account. These details should not be shared as this is a security risk and may make it difficult to determine an actual security breach. In the event that there has been or is suspected to have been fraudulent access to, or a fraudulent Instruction submitted via the Website, the Investor/Registered User will give Coronation their full co-operation in any investigation We may carry out.

4.4. If an Investor/Registered User forgets their Log-in Details, You will not be able to access your Account until such time new Log-in Details have been obtained. If You apply for new Log-in Details, You will be required to complete our security process to verify your identity to ensure that there is no fraudulent access.

4.5. You therefore acknowledge and agree that our online services are subject to registration procedures and approvals, which We may accept or reject at our sole discretion.

4.5.1. Full Access:
Full Access allows a Registered User to submit instructions on Investments that are linked to their profile. Investments that belong directly to the Registered User may be linked, as well as investments that belong to third parties. The latter would require authorisation by the third party investment owner or Coronation (in the event of a juristic or incapacitated person).The Registered User will be able to submit Instructions across all of the Accounts linked to their profile, with the exception of a few Instruction types, such as changing bank details for a third party investment, for example.

4.5.2. Transact with Approval Access:
Partial Access permits the Registered User acting on behalf of the Investor to initiate Instructions. The Instruction will be sent to the Investor for authorisation. The Investor must authorise or decline the Instruction. Only authorised Instructions will be submitted to Coronation for processing.

4.5.3. View only Access:
This level of access only permits a Registered User acting on behalf of an Investor to view the Selected Products held by the Investor. The Registered User, at this level, is not permitted to submit any Instructions.

4.6. All three levels of access allow the Registered User to download or email reports on any of the Investments linked to their profile. Emails may be sent to themselves or any other email address they choose.

4.7. Where You, the Registered User, have been given authority by an Investor to view or act on their Account, all the Terms and Conditions will apply as if You were viewing or transacting on your own investment. Where You, the Investor, have given authority to a third party to view or act on your behalf, You accept these Terms and Conditions and accept that their instructions will be treated as if they were initiated by yourself.

4.8. The Investor may withdraw the access rights at any time, without any notice to the Registered User. The Investor can remove the access rights on either the Website or by calling Coronation’s client service centre (0800 22 11 77).

4.9. The Registered User is responsible for delinking any third-party investments if they no longer have authority to act on behalf of that third party. This may be done on either the Website or by calling Coronation’s client service centre (0800 22 11 77).

4.10. We reserve the right to lock your online Account at any time without notice. Your Account may be locked in the following circumstances, but this is not limited to the below:

4.10.1. You have entered the Log-in Details incorrectly multiple times; or

4.10.2. We suspect fraudulent activity or that the Account has been compromised.

4.11. We also reserve the right to terminate access to this Account at any time without notice. Your account may be terminated in the following circumstances:

4.11.1. You have breached the Terms and Conditions;

4.11.2. Your access no longer complies with the Terms and Conditions; or

4.11.3. You are no longer legally entitled to access the Website.

5. General product conditions

5.1. The below general terms apply to the Selected Products and such terms must be read with any terms and conditions issued for a Selected Product, the trust deed, fund supplement, supplementary deed or prospectus or other founding documents of the Selected Product (collectively, the “Product Documents”). In the event of a conflict between the below terms and the Product Documents, the terms of the Product Documents will apply.

5.1.1. Unit trusts should be considered a medium to long term investment. The value of units may go down as well as up and is therefore not guaranteed.

5.1.2. Past performance is not necessarily an indication of future performance.

5.1.3. Performance figures are quoted after the deduction of all costs (including manager fees and trading costs).

5.1.4. Unit trusts are allowed to engage in scrip lending and borrowing.

5.1.5. Where foreign securities are included in a fund, it may be exposed to macroeconomic, settlement, political, tax, reporting or illiquidity risk factors that may be different to similar investments in the South African markets. Fluctuations or movements in exchange rates may cause the value of underlying investments to go up or down.

5.1.6. The Coronation Money Market Fund is not a bank deposit account. The fund has a constant price and the total return is made up of interest received and any gain or loss made on any particular instrument. In most cases, the return will merely have the effect of increasing or decreasing the daily yield, but in the case of abnormal losses, it can have the effect of reducing the capital value of the portfolio.

5.1.7. Excessive withdrawals could place a fund under liquidity pressures. In such circumstances, a process of ring-fencing of withdrawal instructions and managed pay-outs over time may be followed.

5.1.8. A fund of funds invests in collective investments schemes that levy their own fees and charges, which could result in a higher fee structure for this fund.

5.1.9. A feeder fund invests in a single fund of a collective investment scheme, which levies its own fees and charges and could result in a higher fee structure for the feeder fund.

5.1.10. Coronation will not be responsible for any loss, (consequential or otherwise), arising from changes in tax or other legislation that may have an impact on the performance of the investments.

5.1.11. Coronation may, in its sole discretion, borrow up to 10% (ten percent) of the market value of the portfolio where insufficient liquidity exists in a portfolio, or where assets cannot be released to process withdrawals. In such instance, the Investor shall not be notified of this. Coronation shall comply with all regulatory and applicable laws in the event that funds are borrowed from the portfolio.

5.1.12. To the extent that the total expenses may exceed the income earned in the form of dividends and interest, the affected funds will not make a distribution.

5.1.13. The Investor is entitled to any information that the law requires a collective investment scheme or listed company to disclose. Coronation is obliged to obtain and transmit such information if the Investor requests it.

5.1.14. Coronation will not give effect to cessions unless instructed in writing, and where they may be accepted according to the specific product rules and Product Documentation.

6. Transacting

6.1. It is at Coronation’s discretion to accept or reject the Investor’s Instruction, and Coronation will not enter into any discussion with regard to accepting the Investor’s instruction on a particular date.

6.2. Forward pricing is used, the funds are valued and priced at 15h00 each Business Day and at 17h00 on the last Business Day of each month.

6.3. The service level agreement for each fund, in accordance with the terms set out in the fund’s Product Documents, and cut-off times for transacting are as follows (and are subject to change, at the discretion of Coronation, by updating these Terms and Conditions and publishing the latest Terms and Conditions on the Website):

Cut-off times for transacting
  Cut-off time on business days Transaction Price Transaction Confirmation
Money Market Fund 12h00 That day’s closing price The following day
All other local Coronation funds, including rand-denominated offshore funds 14h00 That day’s closing price The following day
Offshore funds that are denominated in a foreign currency 12h00 Next day’s closing price The following day
Tax-Free Investment 14h00 That day’s closing price The following day
Retirement Annuity, Preservation Funds, Living Annuity and Endowment 14h00 Next day’s closing price 4-7 business days

6.4. If the Investment is cancelled after funds were deposited into our bank account, but before all relevant documentation (as required in terms of FICA) was submitted, Coronation shall be entitled to receive any such outstanding documentation prior to processing a refund.

6.5. A Transaction advice will be sent to You once your investment has been processed. Statements will be sent to You on a regular basis, not exceeding 3 (three) months.

6.6. Coronation reserves the right to delay the processing of certain purchase and withdrawal instructions for the global feeder funds (the Coronation Global Capital Plus [ZAR] Feeder Fund, Coronation Global Managed [ZAR] Feeder Fund, Coronation Global Opportunities Equity [ZAR] Feeder Fund, Coronation Global Optimum Growth [ZAR] Fund, Coronation Global Strategic USD Income [ZAR] Feeder Fund and Coronation Global Equity Select [ZAR] Feeder Fund). This would be done only where Coronation deems it necessary in order to prevent incurring avoidable additional charges for the feeder funds or to ensure equitable treatment of investors in the feeder funds and their underlying master funds.

6.7. Any new or changed debit order instructions must be received at least 2 (two) Business Days before the debit order commencement or amendment date which You have specified.

6.8. Clearance periods apply to new Investments. The length of the period is determined by the payment method that You select. Subsequent redemptions are restricted until after the clearance period. Distributions on purchases within the clearance period will be automatically reinvested.

6.9. Opening of an investment in a new product-where an investment in a new product is performed on the Website, the terms and conditions relevant to that product and as stored on the forms section of the coronation website coronation.com/en-za/personal/forms/#js-first-time-investor shall apply.

7. Calculations

7.1. Capital Gains -Withdrawals, switches and transfers may be subject to capital gains tax as directed and stipulated by the South African Revenue Service (“SARS”). An estimation of the capital gain or loss that may be applicable is calculated for illustrative purposes, only. The base cost is calculated using the weighted average method. The indicative calculation does not take into account any rollover relief that may be applicable.

7.2. Internal Rate of Return (“IRR”) - The Internal Rate of Return calculated is purely for illustrative purposes and is computed by repeated trials until error is sufficiently reduced to provide the most accurate result. Coronation has used its best effort to provide a reasonable and accurate percentage, which is not provided or verified by a third party valuation. Annualised performance figures represent the geometric average return earned by the fund over the given time period.

8. Fees and costs

8.1. Details of fees and charges are included in the “Fee Schedule”, which can be found on our website at www.coronation.com. Commission and incentives may be paid and if so, would be included in the overall costs.

8.2. All fees and charges are subject to amendment by the relevant Selected Products, Coronation fund and/or Coronation as the case may be, provided that due notice is given when the fee or charge is increased or a new fee or charge is added.

8.3. Permissible deductions from the total investment portfolio include bank charges, trustee/custodian fees, audit fees, manager’s annual fee and Securities Transfer Tax (STT), brokerage and VAT.

8.4. Coronation reserves the right to charge switching fees applicable to specific Investor accounts. Affected Investors will be advised in writing in the event of the introduction of switching fees.

8.5. Where You have appointed an independent Adviser, financial advice fees as agreed to in the financial advice fees section of any instructions will be levied. Coronation shall not change the Adviser initial and annual advice fees unless instructed in writing by the investor.

9. Protection of Personal Information Act

Coronation’s purposes for Processing the Client’s Personal Information are fully set out in Coronation’s Privacy and Security Statement which is available on Coronation’s Website at https://www.coronation.com/en-za/personal/legal/privacy-and-security-statement/

10. Copyright

10.1. All information displayed on the Website is subject to the copyright of Coronation Fund Managers, the Coronation Group or its licensors.

10.2. All trademarks, logos and designs, whether registered or not, used on this Website are those of the Coronation Group and are protected by both national and international intellectual property laws.

10.3. The copyright of all material, trademarks, logos and design information vesting in the Coronation Group, published on this Website, shall continue to vest in the Coronation Group. Without derogating from the aforementioned, Coronation Fund Managers authorises users to print a copy of the information contained on the Website for personal use only, however, users may not reproduce or distribute the text or graphics to others or substantially copy the information onto their own server or link to this Website without the prior written permission of Coronation Fund Managers.

10.4. Except as otherwise stated in the Website Terms and Conditions, no party has any right to use any copyright material, trademarks, logos or design information without the written permission of Coronation Fund Managers. The name Coronation and its logos, trademarks and designs may not be used in any way including, but not limited to copying, reproduction, transmission, distribution, dissemination, sale, publication, broadcast advertising or exploitation, without the prior written permission of Coronation Fund Managers.

10.5. An Investor, Registered User or any other person using the Website is not permitted to:

10.5.1. resell or make commercial use of the Website or its contents;

10.5.2. make derivative use of the Website or its contents;

10.5.3. download or copy any information for the benefit of another service provider; or

10.5.4. use data mining robots or similar gathering and extraction tools.

11. Software

11.1. You are required to use and maintain hardware and software of sufficient quality and performance capability and to use only the latest versions of Microsoft Edge or Google Chrome or Safari browsers. Your failure to use these browsers may result in a higher security risk and/or cause some or all of the functionality of the Website not to operate properly or at all.

11.2. Software, if any, made available for download on or via our Website is governed by license conditions that establish a legal relationship with the licensor. You indemnify us against any and all damage or loss arising from any breach by You of these license conditions. We give no warranty and make no representation, whether express or implied, as to the quality or fitness for purpose of the use of such software.

11.3. No warranty, whether express or implied, is given that any files, downloads or applications available via this Website are free of viruses, bombs, time-locks or any other data or code which has the ability to corrupt or affect the operation of your computer, database, network or other information system.

12. Transmission of Information

12.1. You acknowledge and accept that information transmitted via the internet, including e-mail, is susceptible to unlawful access or monitoring. You shall bear all risk of transmitting such information in this manner and under no circumstances will the Coronation Group be liable for any loss, harm or damage suffered by You as a result. The Coronation Group reserves the right to request independent verification of any information transmitted via the Website or e-mail.

12.2. Coronation will do what is necessary to ensure that transmission protocols on our infrastructure adhere to security standards.

12.3. The use of the Website is subject to Coronation’s cookie policy and the cookie policy can be found here: Cookie policy

13. Termination, Suspension and Limitation

Where We elect to modify, suspend or discontinue the Website, whether temporarily or permanently, We will use our reasonable endeavours, where possible, to provide users and/or Investors with some notice of such modification, suspension or discontinuance. Notwithstanding this undertaking, You acknowledge and accept that We shall be entitled, at any time, to modify, suspend or discontinue the Website and that We will not be liable to You for any damage or loss that You may suffer as a result of this. We may also impose limits or conditions on access to certain services, features or functions and We may restrict access to parts of or all of the services on the Website.

14. No Warranties or Representations

14.1. We do not warrant that the Website or any of the Coronation Online Services will be error-free or that they will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality. 

14.2. We expressly disclaim all implied warranties, including, without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

15. Disclaimer and Limitation of Liability

15.1. Although We have taken all reasonable care to ensure that the content on this Website is accurate, We (including our affiliates, shareholders, agents, consultants and employees) shall not be responsible for any damage or loss whatsoever that You may suffer as a result of relying on such content, other than damage and loss caused by our gross negligence or willful misconduct or that of our employees or agents. You acknowledge and understand that use of this Website and the online services is entirely at your own risk. We and our affiliates, shareholders, agents, consultants or employees are not liable for any damage or loss whatsoever relating to your use of this Website or the online services or the information contained on this Website or your inability to use this Website or the online services for any reason other than our gross negligence or willful misconduct or that of our employees or agents. Notwithstanding anything to the contrary elsewhere in the Terms and Conditions, this includes, without limitation, any direct, indirect, special, incidental, consequential or punitive damages, whether arising out of contract, statute, delict or otherwise and regardless of whether We were expressly advised of the possibility of such loss or damage.

15.2. Without detracting from the generality of the above exclusions and limitations of liability, You expressly acknowledge and agree We will not be liable for:

15.2.1. Any interruption, malfunction, downtime or other failure of the Website or online services, our system, databases or any of its components;

15.2.2. Any loss or damage arising from your orders, investment decisions, purchases or disposal of goods and services, including financial instrument(s) or currency, from third parties, based on the information provided on this Website;

15.2.3. Any loss or damage with regard to customer data or other data directly or indirectly caused by malfunction of our system, third party systems, power failures, unlawful access to or theft of data, computer viruses or destructive code on our system or third party systems, programming defects, negligence on our part;

15.2.4. Any interruption, malfunction, downtime or other failure of goods or services provided by third parties, including, without limitation, third party systems such as the public switched telecommunication service providers, internet service providers, electricity suppliers, local authorities and certification authorities; and/or

15.2.5. Any event over which We have no direct control.

15.3. These Terms and Conditions do not affect your statutory rights, including any rights under applicable consumer and financial services laws, which cannot be altered by contract.

16. Breach

If a Registered User commits any material breach of these Terms and Conditions or uses the Coronation Online Services or in any other manner interacts with the Website in an unlawful or unauthorised manner, Coronation shall be entitled to terminate the Registered User’s access to the Website immediately without prior notice and without prejudice to Coronation's other rights in terms of these Terms and Conditions or at law.

17. General

17.1. These Terms and Conditions and any other documents incorporated by reference herein constitute the entire agreement between You and us regarding the subject matter of these Terms and Conditions. Neither of us will be bound by any undertakings, representations, warranties, or promises not recorded in these Terms and Conditions.

17.2. No change, cancellation of, or addition to these Terms and Conditions by You will be enforceable, unless put in writing and signed by both of us.

17.3. No indulgence or leniency or extension of time which may be, shown or granted by Coronation to You will in any way constitute a waiver of any of these Terms and Conditions. No waiver of any breach will operate as a waiver of any continuing or subsequent breach nor will it any way affect the validity of the whole or any part of these Terms and Conditions or prejudice Coronation's rights to take subsequent action.

17.4. If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the specific provision will be removed from these Terms and Conditions. The remaining Terms and Conditions will continue to be valid, lawful and enforceable.

17.5. These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. All disputes, actions, and other matters relating to these Terms and Conditions will be resolved according to South African law.

18. Amendments to these Terms & Conditions

​You acknowledge that we may amend these Terms & Conditions from time to time, at our sole discretion. If We elect to amend these Terms & Conditions, the revised version will be posted on the Website. You undertake to check the Website regularly for any changes we may have made since your last visit to the Website, since any such changes will be binding on You. By using the Website after we have changed or amended these Terms & Conditions, You acknowledge that You will be accepting those changes or amendments.

These Terms & Conditions were last updated on 11 October 2021.